Refund Policy
At Glossed by Veronica, all services are non-refundable. However, client satisfaction is extremely important to me. If you are not happy with your result, please contact me within 72 hours of your appointment. We are happy to make adjustments at no additional cost if the issue is due to a mistake on my part—not a change of mind or personal preference.

Adjustments must be scheduled and completed within a reasonable timeframe after the initial appointment. Any concerns reported after 72 hours may be subject to additional service fees.

Cancellation Policy
I kindly ask for at least 24 hours' notice for any cancellations or reschedules. This allows me to offer your appointment time to another client.

Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee. No-shows will result in a fee and may lead to restrictions on future bookings.

Please communicate any changes as soon as possible via text or through the website to avoid charges.

Late Arrival Policy
Please arrive on time to ensure you receive your full service. If you are running late, kindly send a text to let me know.

Clients arriving more than 10 minutes late may need to reschedule and will be considered a no-show, resulting in a cancellation fee. This is to respect the time of both me and other clients.

We do our best to accommodate when possible, but significant delays may require adjustments to the service to stay on schedule.

Under 18 Policy
Clients under the age of 18 must have a parent or legal guardian present at the time of the consultation and service. A minor consent waiver must be signed by the guardian before any service is performed.

This ensures full understanding and approval of the service being provided. Without a signed waiver, the appointment will be canceled and may be subject to a cancellation fee.

Methods of Payment
We accept the following forms of payment:
Cash, Card, Venmo, and Zelle. No checks accepted.

Payment plans are available through Afterpay and Klarna—these must be arranged at least 3 days prior to your appointment. Please contact me directly to set up a plan in advance.

Sick Policy
For the health and safety of all clients and staff, please reschedule your appointment if you are feeling unwell—including symptoms such as fever, cough, sore throat, runny nose, or other signs of illness.

If you arrive visibly sick, you will be turned away and required to reschedule. This will be treated as a late cancellation and may result in a fee.

Thank you for helping keep our salon a safe and comfortable space for everyone.

Salon Etiquette
We strive to create a peaceful, welcoming environment for everyone. To help maintain this space:

• Please arrive with clean, dry hair, unless instructed otherwise.

• Be respectful of our time—arriving late impacts your service and others.

• No extra guests or children unless previously discussed.

• Refrain from using your phone during services that require focus and precision.

• Treat your stylist and the salon with kindness and professionalism—positive energy only!

Let’s work together to make every visit enjoyable, relaxing, and respectful.